Refund & Return Policy

At Vita-Me, your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return eligible items under the following conditions:

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Return Eligibility

• Returns are accepted within 30 days of the delivery date.

• Items must be unused and in their original, unopened packaging.

• All returns must be sent back to our warehouse at the customer's own expense.

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Return Process

To initiate a return:

1. Contact us via info@vita-me.ae or through the live chat on our website.

2. Clearly mention your order number, the items you wish to return, and the reason for return.

3. Send the products to the following return address:

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SHIPPEX CARGO – WAREHOUSE Dubai Investment Park – 1 Dubai – UAE

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• Customers are responsible for covering the return shipping costs, unless otherwise agreed.

• Shipping fees are non-refundable if shipment processed

• If the customer paid shipping fees upfront for an order that was never shipped, those fees will be refunded in full.

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Refund Timeline

• Once we receive the returned items at our warehouse and confirm they are in acceptable condition, we will process your refund.

• A full refund of the product amount (excluding shipping charges) will be issued to your original payment method within 1–3 business days of receipt.

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Additional Notes

• Products returned damaged, opened, or used may not be eligible for a refund.

• We recommend using a trackable shipping service when returning items to avoid lost packages.

For any questions or assistance, don’t hesitate to reach out to our customer service team.

Thank you for choosing Vita-Me.

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